Repair policy, setup/repair warranty info, shop rules, strings info, payment info, FAQ:
“Thank you for choosing FS Lutherie. We truly appreciate your business and are grateful for our wonderful community and customers. We try our best to accommodate all of the requests we receive on a daily basis in our busy NYC studio. Please note we are a semi public, appointment based workshop, not a retail store. You will be working directly with an experienced and professional guitar builder/repair person here.
Please carefully review our shop policies as many questions are answered below, thank you.”
-Farhad Soheili, luthier/custom shop owner
All instrument drop off and subsequent pick up is always by appointment, no exceptions. We require 12 hours notice for drop and pick up appointments. We cannot accommodate same day requests due high scheduling demand.
Typical turnaround time for setups and simpler repairs is 7-9 days. We are unable to accept any “rush jobs” which are less than 7 business days turnaround time, or any same day work. With a high volume of work even the (seemingly) quickest of jobs have their place in line, in order to keep turn around times fair for all customers. We treat all of our customers with the same professionalism, respect, and time frame: from famous musician clients to beginner guitar owners.
Drop off and pick up appointment hours are only available within the specified times below,
Please be sure to arrive right on time, and notify ahead if there’s a change. Having appointments allows us to pause, give you our undivided attention and focus fully on inspecting your instrument.
Labor rates are non negotiable, we do not offer discounted rates. All work and costs will be discussed with and approved by customer before any work begins. It’s not possible to give accurate pricing for most repair work over the phone or email without inspecting the instrument in person.
Forms payment accepted for instrument repair work: Credit Card and Venmo only. We are unable to accept checks, money orders, PayPal, Zelle, etc. as payments, please don’t ask.
We do not service or accept instruments which are not an electric or acoustic guitar or a bass guitar. This does rule out amplifiers, effects pedals, mandolins, ukuleles, violins, banjos, all other instruments and accessories, etc. We choose to focus only on Guitars and Bass guitars, because they are our specialty and interest.
Guitar Strings: We carry D’Addario brand guitar strings. These are strictly for customer repairs. Many standard sets are in stock or can be ordered. You may also provide your own strings of any brand.
Bass Strings: We do not typically stock any bass guitar strings. These can be ordered by us (D’Addario brand only) for your repair, delivery may delay turn around time. You are encouraged to provide your own bass strings when coming in for an appointment.
We will warranty all repairs and setups for a period of 45 days from repair completion date. This includes a FREE adjustment period of 45 days for all fresh setups which may be affected by rapid changes in weather and humidity levels. If anything changes on your instrument or the repair work we will redo it in that 45 day warranty period.
For any repair estimates or parts estimated at $200 or more, we require 1/2 deposit upfront to cover parts and labor. No parts will be ordered and work will not begin until we receive the full deposit amount.
Any instrument not fully paid for or picked up within 60 days of completion will become property of FSC Instruments LLC. We will contact you 3 times via email or phone during this 60 day period to notify you, beginning on the date of repair completion. Please note if a customer is traveling or having an emergency which prevents them from being able to collect their instrument during the 60 day period, it is their responsibility to notify us by email or phone call to arrange a phone or electronic payment. We will in that case extend the pick up policy, after payment is made.
We will not communicate with any 3rd party (other manufacturers, other repair people, music shops, sellers/buyers, appraisers, etc.) at any time. Some examples: if a customer brings in another shop’s previous repair. Or a customer brings a mismatched, incorrect, or faulty/defective part for installation. In all cases we will notify the customer of any issues, and let the customer sort it out directly with the 3rd party. We will ONLY communicate with parts dealers and suppliers strictly on orders we have placed.
We reserve the right to refuse service to anyone and will exercise this right at our discretion. We kindly ask our customers to thoroughly read this page before communicating with us or booking an appointment.
We do realize this is a long list (and possibly an intimidating list for some) but it will ensure a smooth and professional experience for both our customers and our staff. Breaking any of the above shop rules can lead to termination of any transaction.