Repair policy, setup/repair warranty info, shop rules, strings info, payment info, FAQ:
“Thank you for choosing FS Lutherie. We truly appreciate your business and are grateful for our wonderful community and customers. We try our best to accommodate all of the requests we receive on a daily basis in our busy NYC studio. Please note we are a semi public appointment based guitar workshop, not a walk-in shop or retail store. You will be working directly with an experienced and professional guitar builder/repair person here.
Please carefully review our shop policies before your appointment as all common questions are answered in detail below, thank you.”
-Farhad Soheili, luthier/custom shop owner
All instrument drop off and subsequent instrument pick up is always by appointment, no exceptions. We require 12 hours notice for drop or pick up appointments. We cannot accommodate any same day requests due high scheduling demand.
Typical turnaround time for setups and simpler repairs is 7-10 days. We are unable to accept any “rush jobs” which are less than 7 business days turnaround time, or any same day work. Even the (seemingly) quickest of jobs have their place in line, in order to keep turn around times fair for all customers. We treat all of our customers with the same professionalism, respect, and time frame: from famous musician clients to beginner guitar owners.
Drop off and pick up appointment hours are only available within the specified times below,
Please be sure to arrive right on time, and notify ahead if there’s a change.
Labor rates are absolutely non negotiable, we do not offer discounted rates. All work and costs will be discussed with and approved by customer before any work begins. It’s not possible to give accurate pricing for most repair work over the phone or email without inspecting the instrument in person.
Forms payment accepted for instrument repair work: Credit Card and Venmo only. We cannot accept checks, money orders, PayPal, Zelle, etc. as payments, please don’t ask.
We do not service or accept instruments which are not an electric or acoustic guitar, or a bass guitar. This does rule out amplifiers, effects pedals, etc. Guitars and Bass guitars, are our specialty.
Guitar Strings: We carry D’Addario brand guitar strings for customer repairs. You may also provide your own strings of any brand.
Bass Strings: We typically do not stock any bass guitar strings. You are encouraged to provide your own bass strings when coming in for an appointment.
We warranty all repairs against failure for a period of 45 days from initial repair completion date, including all Setups. This includes a FREE adjustment period of 45 days for all fresh setups which may be affected by rapid changes in weather and humidity levels when they leave our shop. If anything changes on your instrument’s playability or the repair work has any issues we will redo the work in that 45 day warranty period. We are not responsible if you didn’t find time to check your guitar for more than 45 days, and it is suddenly buzzing or has issues. A guitar’s setup does drift and change over time for numerous reasons (including weather changes), our warranty covers anything in the first 45 days. We require all customers to inspect and test their instrument upon pick up at our shop.
This warranty DOES NOT cover any additional work the instrument may require due to improper storage, neglect, misuse, or any new damage. For example: We if just setup or rewired your guitar, but you damaged the neck the next day. The neck repair would be a new job and is not covered by our 45 day warranty, which covers only the setup or rewire work we had performed. This warranty also does NOT cover subjective things like Tone, for example: If you bring in a set of pickups for installation our warranty covers the quality of our install labor against failure only. If you decide you want a different set of pickups and simply don’t like the tone of your new pickups, that is a new job at full cost, and is not a warranty issue.
Any instrument not fully paid for or picked up within 60 days of completion will become property of FSC Instruments LLC. We will contact you 3 times via email or phone during this 60 day period to notify you, beginning on the date of repair completion. Please note if a customer is traveling or having an emergency which prevents them from being able to collect their instrument during the 60 day period, it is their responsibility to notify us by email or phone call to arrange a phone or electronic payment. We will in that case extend the pick up policy, after payment is made.
We will not communicate with any 3rd party (other manufacturers, other repair people, music shops, sellers/buyers, appraisers, etc.) at any time. We will only communicate directly with our customers. Some examples: if a customer brings in another shop’s previous repair. Or a customer brings a mismatched, incorrect, or faulty/defective part for installation. In all cases we will notify the customer of any possible issues, and let the customer communicate with the 3rd party. We will ONLY communicate with parts dealers and suppliers strictly on orders we have placed through our workshop.
We reserve the right to refuse service to anyone and will exercise this right at our discretion. We kindly ask our customers to thoroughly read this page before communicating with us or booking an appointment.
We do realize this is a long list (and possibly an intimidating list for some) but it will ensure a smooth and professional experience for both our customers and our staff. Breaking any of the above shop rules can lead to termination of any transaction.